FAQ
Our FAQ!
1. How long does shipping take?
Processing your order typically takes 2-4 days. Delivery is typically 12-16 business days.
2. Which payment methods do you accept?
We accept the following payment methods:
- Credit card (Visa, Mastercard, etc.)
- PayPal
- Instant bank transfer
3. Can I change or cancel my order?
Yes, as long as the order has not been shipped. Please contact us as soon as possible via kontakt@happyfurrybuddy.com
4. What happens if my package arrives damaged?
If your package is damaged, please contact us immediately with photos of the damage and the packaging. We will work quickly to resolve the issue, whether that's a replacement or a refund.
5. Do you offer products for specific animal species?
Yes, our range includes products for:
- dogs
- cats
We will soon expand our range so that all our friends are satisfied!
6. Can I return a product?
Of course! You can return unused and unopened products within 14 days of receipt. Contact us beforehand to coordinate the return process.
7. Do you support animal welfare?
Yes, we work with various local animal welfare organizations and regularly donate to help animals in need.
8. How can I contact you?
You can reach us by email at yamelglob@gmail.com or via our contact form.
9. Are there any discounts?
Yes! Sign up for our newsletter and receive exclusive offers, discounts, and information about new products.
10. Is there a minimum order value?
No, there is no minimum order value.